Behind the Curtain: Building WICA’s Capacity with Smart Tech

Pictured: Jessie Gunn, WCF Executive Director; Deanna Duncan, WICA Executive Artistic Director; Peter Ehrlichman, WICA Board President; and Billy Tierney, WICA Managing Director/marketing director presenting the grant check.

WICA is a vital arts and cultural institution on South Whidbey, delivering over 125 events annually across multiple genres including music, dance, theater, visual arts, and humanities. In addition to performances, the organization runs a broad range of educational programs, scholarships for high school students, and strong partnerships with local nonprofits.

The Capacity Building grant from Whidbey Community Foundation supports a significant technology upgrade—a full transition to a new customer relationship management (CRM) system. With the arts industry increasingly reliant on strategic data use to understand patrons, build loyalty, and drive revenue, WICA is using this moment to overhaul its current CRM, which is no longer meeting the organization’s needs. The new system will improve data integration across ticketing, donations, and marketing, enabling better audience segmentation, targeted outreach, and internal alignment between staff teams.

The visit highlighted both WICA’s strategic clarity and the organization’s readiness to act. The board and leadership team are deeply engaged in this process, recognizing that technology infrastructure is not just an operational tool, but a lever for financial sustainability and organizational growth. As WICA continues to emerge from pandemic-related impacts, this upgrade is an important step toward long-term resilience.

Learn more about WICA, including their upcoming performances, at https://www.wicaonline.org/.

This project exemplifies the purpose of WCF’s Nonprofit Capacity Building program: to invest in foundational systems that help organizations grow stronger from the inside out.

Support Nonprofit Capacity-Building Grants

WCF’s Nonprofit Capacity-Building Grant Program strengthens the internal operations of Whidbey Island nonprofits, ensuring they have the tools to grow and sustain their impact. By funding staff and board development, technology upgrades, financial planning, and strategic assessments, WCF helps organizations build long-term resilience. Investing in organizational infrastructure rather than direct program costs allows nonprofits to operate more effectively and expand their impact in the community.

WCF is able to provide grants like these with broad support from our community. If you are interested in supporting the Nonprofit Capacity-Building Grant Program, we invite you to make a contribution to WCF’s Foundation Fund, which holistically supports our grant programs, nonprofit trainings/workshops, and WCF operations. Our Board of Directors allocates funding each year to ensure nonprofits have access to critical resources. WCF is a 501(c)(3) nonprofit organization dedicated to Whidbey Island; all donations are tax-deductible to the extent allowed by law.

Learn about different ways to make a charitable contribution here.